At lubites.shop, we understand that customers may have various questions when purchasing kitchen supplies. To help you better understand our products and services, we’ve compiled the following frequently asked questions and their answers. If you have any further questions, please feel free to contact us.
- How do I place an order?
Simply browse our website, select the products you want, click “Add to Cart,” and follow the prompts to complete the payment process. You can choose from a variety of payment methods, including credit cards, debit cards, and e-wallets. - Can I modify or cancel my order?
Once an order has been submitted, we will process it as quickly as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible and we will do our best to assist you. - How do I track my order?
Once your order has shipped, we will send a confirmation email with a tracking link. You can use this link to check your order status at any time. - What is your refund policy?
We accept refunds within 14 days of receiving the item. Please ensure that the item is unused and in its original packaging. Please refer to our refund policy for details. - What happens if the item I received is defective or damaged?
If the item you received is defective or damaged, please contact our customer service team within 2 days of receiving it and provide relevant evidence (such as photos). We will provide a return or exchange. - Do you ship internationally?
We offer international shipping, but costs and delivery times vary by country. During checkout, you will see the shipping options and costs applicable to your country. - Can I find product instructions on our website?
Yes, we offer instructions and cooking tips for many of our products on our website to help you use and maintain them.
We hope this information helps you shop more smoothly. If you have further questions or need further assistance, please leave a message or contact customer service online. We are always here to support you! Thank you for visiting lubites.shop and we look forward to serving you!