At lubites.shop, we’re committed to providing you with high-quality kitchen products and an exceptional shopping experience. If you’re not satisfied with your purchase, our refund policy ensures a hassle-free return.
Refund Policy
Return Period: You can request a refund within 14 days of receiving your item. Refund requests received after this period will not be accepted.
Return Requirements: The item must be unused and include the original packaging, tags, and all accessories. We reserve the right to review the condition of returned items.
Application Process:
Please contact us through the customer service email on our website with your order number and reason for return.
We will guide you through the return process and provide a return address.
Refund Processing: Once we receive and review your return, we will process your refund within two business days and refund your original payment method.
Shipping Information: Return shipping is the customer’s responsibility, unless the item is defective or shipped incorrectly. If the return is due to our error, we will cover the shipping costs.
Specialty Items: Some specialty items, such as opened food or personalized items, are not eligible for refunds.
After-Sales Service: If you have any quality issues or usage questions regarding your product, please contact our customer service team immediately and we will be happy to assist you.
We hope you enjoy your shopping experience at lubites.shop. If you have any questions, please feel free to contact us. Thank you for choosing us, and happy cooking!